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CORONAVIRUS (COVID-19)
“LIVING SAFELY FOR US ALL”
Our offices are now open to the public during normal working hours, and we look forward to welcoming you back. It is important to remember that coronavirus hasn't gone away. We all need to follow the rules and continue to be careful. We must emphasise that although social distancing isn’t enforceable at the moment, we are still recommending a 2-meter distance. However face coverings are still required (unless you are exempt) . So if you come in to the office, please respect staff members and other visitors who are wearing a face covering. For now, a maximum of 2 members of the public are allowed in the reception area at any one time. We are encouraging members of the public to arrange an appointment where possible however we understand that may not be an option for you so please bear with us. We can still be contacted by telephone, email or through the ‘contact us’ form on our website. Please also remember to download our APP for the latest news and information.
You can access the Scottish Government’s latest updates on the coronavirus.
Please also refer to our Chairperson’s most recent correspondence to our customers on page 3 of our Autumn Newsletter 2021.
Telephone: 0141 763 1317
Press option 1 for Repairs
Press option 2 for Housing Management queries
Press option 3 for anything else
Out of Hours Emergency Repairs: 0345 604 4686
Email: info@tollcross-ha.org.uk
Website: www.tollcross-ha.org.uk
Repairs Service
Following the latest guidelines issued by the Scottish Government the Association can from 26 April 2021 again carry out non-essential works within tenant’s homes i.e. normal repairs, so we will be progressing toward our a normal, full repairs service delivery while ensuring compliance with Covid 19 safety guidelines.
We are now starting to work through the list of tenant reports that we have recorded in our IT system that we required to put on hold during the lockdown. We will shortly be in contact with the tenants who made these reports to address all of the issues they have raised.
If you have any repairs issues you are concerned about please continue to contact the Maintenance team on 0141 763 1317 option 1, where staff will be happy to assist and advise you on what will be done and when.
Major and Cyclical works
We have also agreed with our contractors that they can contact tenants to arrange to carry out central heating installations and smoke and heat detector upgrades while ensuring compliance with Covid 19 safety guidelines..
We will also shortly contact tenants to commence electrical safety testing within our properties, and tenants and residents for a separate door entry system replacement contract for specific locations, while ensuring compliance with Covid 19 safety guidelines..
Bulk Uplift - Please do not leave bulk items outside in the street. An appointment to pick up bulky items must be arranged through Glasgow City Council's website at www.glasgow.gov.uk/bulkywaste where you will also find up to date information on the service.
Housing Services
If you would like to meet face to face with a member of our team, please try and telephone to book an appointment in advance. Our offices (including the Advice and Learning Centre and Sheltered Housing Complexes) are now open to the public subject, however, please do not come to the office if you have any symptoms relating to Covid or have been advised to self isolate.
Visitors will be limited to one customer only (where possible), will require to wear a face mask and sanitise hands on arrival and departure. The number of people who can be in our reception will be limited and you may be asked to wait outside. If there are already customers waiting, and you do not have an appointment, you may be asked to come back later.
You can contact your Housing Officer by telephoning 0141 763 1317 or by email to info@tollcross-ha.org.uk
For the Advice and Learning Centre, please telephone 0141 764 1234 or by email to advice@tollcross-ha.org.uk.
In the meantime we ask that you follow the Scottish Government guidance, www.gov.scot/coronavirus
Other Guidance, Advice, Support
The Association understands our customers may be feeling overwhelmed or worried about the financial and social impact COVID-19 may have on them and their family. We are committed to assisting you to find help. Please check this section of our website regularly, as we are trying to keep it fresh with up to date information that you may find useful. For more information, please see our list of agencies and support services to help reduce isolation and loneliness.
Concerns about your Health?
For further information on any health concerns you may have, including what to do if you have symptoms which relate to Covid 19, please follow the link below for further information: www.nhsinform.scot
Protect Scotland
The Protect Scotland app from NHS Scotand's Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of the coronavirus. Follow the link below for information on how to download the app. protect.scot
Data Protection
Please be aware that our resources are currently limited and whilst we will aim to address your data protection or freedom of information query as best and quickly as we can within the required legislative timescales, it may take a little longer than usual.
