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CORONAVIRUS (COVID-19)
“STAY SAFE”
Due to the coronavirus (COVID-19) outbreak, Tollcross Housing Association continues to take the necessary steps and precautions to try and minimise the risk to our customers and staff. Since the first lockdown in March 2020, our offices remain closed to the public and following regular Scottish Government instructions and guidelines (January 2021 and the most recent being 16th March 2021), our offices will remain closed to the general public until further notice. We have made arrangements so that staff members can work remotely from home. As we are aiming to keep essential services going for our customers, we can still be contacted by telephone, email or through the ‘contact us’ form on our website. Please also remember to download our APP for the latest news and information.
You can access the Scottish Government’s protection levels and see for yourself what they propose. Please also refer to our Chairperson’s most recent correspondence to our customers.
Telephone: 0141 763 1317
Press option 1 for Repairs
Press option 2 for Housing Management queries
Press option 3 for anything else
Out of Hours Emergency Repairs: 0345 604 4686
Email: info@tollcross-ha.org.uk
Website: www.tollcross-ha.org.uk
Repairs Service
Following the latest guidelines issued by the Scottish Government the Association can from 26 April 2021 again carry out non-essential works within tenant’s homes i.e. normal repairs, so we will be progressing toward our a normal, full repairs service delivery while ensuring compliance with Covid 19 safety guidelines.
We are now starting to work through the list of tenant reports that we have recorded in our IT system that we required to put on hold during the lockdown. We will shortly be in contact with the tenants who made these reports to address all of the issues they have raised.
If you have any repairs issues you are concerned about please continue to contact the Maintenance team on 0141 763 1317 option 1, where staff will be happy to assist and advise you on what will be done and when.
Major and Cyclical works
We have also agreed with our contractors that they can contact tenants to arrange to carry out central heating installations and smoke and heat detector upgrades while ensuring compliance with Covid 19 safety guidelines..
We will also shortly contact tenants to commence electrical safety testing within our properties, and tenants and residents for a separate door entry system replacement contract for specific locations, while ensuring compliance with Covid 19 safety guidelines..
Bulk Uplift - Please do not leave bulk items outside in the street. An appointment to pick up bulky items must be arranged through Glasgow City Council's website at www.glasgow.gov.uk/bulkywaste where you will also find up to date information on the service.
Housing Services
As the office is closed to the public, we are making contact with our tenants and other customers over the phone. We are still prioritising re-housing and of course, following safety guidelines to do so. Despite the safety measures, we are also still managing to address anti-social behaviour issues and neighbour disputes. We are grateful to those who raise these issues for their continued patience as we work through them.
Our Sheltered Housing Support staff continue to maintain contact with our tenants at these sites. The staff at our Advice and Learning Centre are still available and you can call them on 0141 764 1234 to arrange assistance with financial advice. You can e-mail them on advice@tollcross-ha.org.uk.
We are aware that customers’ circumstances can change and even more so during this time. So, if you have a change in circumstances that could affect your rent or factoring payments, please get in touch as soon as possible so that we can help and minimise the risk of you going into arrears.
We can’t thank our tenants and other customers enough for their support and patience during this unprecedented period and we hope to be back to full service as soon as it is safe to do so. If anything changes we will let you know.
In the meantime we ask that you follow the Scottish Government guidance, www.gov.scot/coronavirus
Other Guidance, Advice, Support
The Association understands our customers may be feeling overwhelmed or worried about the financial and social impact COVID-19 may have on them and their family. We are committed to assisting you to find help. Please check this section of our website regularly, as we are trying to keep it fresh with up to date information that you may find useful. For more information, please see our list of agencies and support services to help reduce isolation and loneliness.
Concerns about your Health?
For further information on any health concerns you may have, including what to do if you have symptoms which relate to Covid 19, please follow the link below for further information: www.nhsinform.scot
Protect Scotland
The Protect Scotland app from NHS Scotand's Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of the coronavirus. Follow the link below for information on how to download the app. protect.scot
Data Protection
Please be aware that our resources are currently limited and whilst we will aim to address your data protection or freedom of information query as best and quickly as we can within the required legislative timescales, it may take a little longer than usual.
