The Charter

The Standards

The first Scottish Social Housing Charter
(The Charter) was introduced by the Scottish
Government and came into effect on 1st
April 2012. It was reviewed during 2016
and the revised Charter came into effect
from 1st April 2017.

The Charter is designed to “help improve the
quality and value of the services that social
landlords provide, and supports the Scottish
Government’s long-term aim of creating a
safer and stronger Scotland.”

The Scottish Housing Regulator’s role is to
check that the Association is meeting the
Charter outcomes.

The Regulator’s reports will also help the
Scottish Government ensure that public
investment in new social housing goes only
to landlords assessed as performing well.

The Regulator will assess us against the following standards and the purpose of the Performance Improvement Network (PIN) will be to help us ensure we are meeting and where possible, exceeding these standards.

• Equalities
• Communication
• Participation
• Quality of Housing
• Repairs, Maintenance & Improvements
• Estate Management, Anti-social Behaviour, Neighbour Nuisance & Tenancy Disputes
• Housing Options
• Access to Social Housing
• Tenancy Sustainment
• Value for Money
• Rents & Service Charges