Vacancies

Without question, we believe one of our greatest assets is our staff, voluntary Management Committee members and those who contribute to the Association via our Performance Improvement Network. We promote our commitment to our key Strategic Objectives 'Great Workplace Environment' by investing in active personal development and training.

Housing Assistant Post x 2

Permanent Contract

EVH Grade 6, PA17 – PA20 (£28,766 - £31,448)

Excellent Benefits

Founded in 1974, Tollcross Housing Association is managed by a voluntary Management Committee, supported by our Chief Executive, Leadership Team, Senior Management Team, and by our wider staff team of over 40 individuals working in Housing Services, Maintenance, Finance and Corporate Services. Tenants and customers are at the heart of our business and great customer experience drives our priorities. Together, our staff provide a wide range of housing services to customers within our 2,313 houses and flats in local communities in Tollcross, Carmyle, Lilybank and Newbank.

Due to internal promotion and career development of other members of our team, we are looking for two exceptional candidates to fill the post of Housing Assistant.

Successful applicants will be adept at delivering exceptional customer care in an ever changing environment. You should be able to demonstrate a flexible and professional approach with the ability to prioritise your workload and work to a high degree of accuracy. Working as part of the Housing Management Team, the post-holders will work closely with other teams including our repairs and money and learning advice centre. You should have well developed communication skills and have the ability to deploy these skills in different situations when serving our diverse customer base. You may already work within social housing or have transferable skills gained in another sector to bring to the role. Your motivation and willingness to improve services to our tenants and customers will be core to all that we do.

As a forward-looking organisation committed to continual improvement, the successful candidate should be customer focused and want to make a difference to people’s lives. You will become a familiar first point of contact for our customers and be empowered to deliver “right first time” services. You should have experience of working with, and supporting, customers.

This post is based within our current stock and attracts excellent conditions including 40 days annual leave (including public holidays) per year; flexible working; access to the Scottish Housing Association Pension Scheme; first rate working environment and excellent learning and development opportunities.

If you feel you have read enough to determine that you would like to join us then please find below the applicationn pack. If you feel you would like more information then please contact us for a chat - call Anne Wilson, Corporate Services Director on 0141 763 2855 or write to us at Tollcross Housing Association, 868 Tollcross Road, Glasgow, G32 8PF. You should not send a CV as this will not be considered.

Closing date is 12.00 Noon on Wednesday, 16^th February 2022

Interviews will be held on 24^th and 25^th February 2022 (interviewees will be notified by e-mail)

Disabled applicants who meet the minimum criteria outlined in the person specification will be granted an interview if they opt to participate in the ‘disability confident scheme’.Tollcross Housing Association is an equal opportunities employer, aims to recruit a diverse workforce and welcomes applications from all sectors of the community. We are a Registered Scottish Charity No. SC040876.