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CORONAVIRUS (COVID-19)

STAY ALERT, CONTROL THE VIRUS, SAVE LIVES

Due to the coronavirus (COVID-19) outbreak, Tollcross Housing Association continues to take the necessary steps and precautions to try and minimise the risk to our customers and staff. We closed our offices to the public on Tuesday 24th March 2020 and following Scottish Government guidelines our office will remain closed to the general public until further notice. Staff members are currently working remotely from home and can be contacted by telephone, email or through the ‘contact us’ form on our website. 

Telephone:    0141 763 1317 - Out Of Hours Emergency Repairs 0845 604 4686
Email:            info@tollcross-ha.org.uk

Our priority is the safety of our customers and staff and we will respond to emergency and urgent repairs, as before.  Some minor repairs will remain on our list to pick up when we are able to return to full service safely.  We continue to arrange all gas services, as this is a legal requirement and we would like to say a huge thanks to our tenants for enabling us to carry this service out during these unprecedented times.

Our Sheltered Housing Support staff continue to maintain contact with our tenants at these sites.  The staff at our Advice and Learning Centre are still available and you can call them on 0141 764 1234 to arrange assistance with financial advice.  You can e-mail them on advice@tollcross-ha.org.uk.

We are aware that customers’ circumstances can change and even more so at this time. So, if you have a change in circumstances that could affect your rent or factoring payments, please get in touch as soon as possible so that we can help and minimise the risk of you going into arrears.

One more thing, please do not leave bulk outside in the street.  Glasgow City Council service is still suspended. Please check your local household waste recycling centre in order to dispose of any bulk items you may have.

We can’t thank our tenants enough for their support and patience during this unprecedented period and we hope to be back to full service as soon as it is safe to do so. If anything changes we will let you know.

In the meantime we ask that you follow the guidance, www.gov.scot/coronavirus

OTHER GUIDANCE, ADVICE, SUPPORT

The Association understands our customers may be feeling overwhelmed or worried about the financial and social impact COVID-19 may have on them and their family.  We are committed to assisting you to find help.  Please check this section of our website regularly, as we are trying to keep it fresh with up to date information that you may find useful.  For more information, please see our list of agencies.

Concerns about your Health?

For further information on any health concerns you may have, including what to do if you have symptoms which relate to Covid 19, please follow the link below for further information:

www.nhsinform.scot

Protect Scotland

The Protect Scotland app from NHS Scotand's Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of the coronavirus.  Follow the link below for information on how to download the app.

protect.scot

DATA PROTECTION

If your email relates to a data protection or freedom of information request, please be aware that our resources are currently limited and we will aim to address your query as best and as quickly as we can.

NOTICEBOARD

15 Sep The Warm Home Discount Scheme 2020 The Warm Home Discount Scheme 2020 The Warm Home Discount is designed to help lower income and vulnerable households with their energy costs during the winter. If you meet certain criteria, you may qualify to receive the Warm Home Discount payment of £140.
20 Nov Level 4 Lockdown - Important Repairs Information Level 4 Lockdown - Repairs Information
30 Nov Annual Assurance Statement Please see our Annual Assurance Statement which was issued by the Association's Management Committee to the Scottish Housing Regulator.

CONTACT US


Transparency Statement
Information on how we handle and use your personal information that you provide to us is included within our Transparency Statement.

PERFORMANCE

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