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CORONAVIRUS (COVID-19)

“STAY LOCAL”

Due to the coronavirus (COVID-19) outbreak, Tollcross Housing Association continues to take the necessary steps and precautions to try and minimise the risk to our customers and staff. Since the first lockdown in March 2020, our offices remain closed to the public and following regular Scottish Government instructions and guidelines (January 2021 and the most recent being 16th March 2021), our offices will remain closed to the general public until further notice.  We have made arrangements so that staff members can work remotely from home.  As we are aiming to keep essential services going for our customers, we can still be contacted by telephone, email or through the ‘contact us’ form on our website. Please also remember to download our APP for the latest news and information.

You can access the Scottish Government’s timeline out of lockdown and see for yourself what they propose.  Please also refer to our Chairperson’s most recent correspondence to our customers.

Telephone:    0141 763 1317

Press option 1 for Repairs

Press option 2 for Housing Management queries

Press option 3 for anything else

Out of Hours Emergency Repairs: 0345 604 4686


Email: info@tollcross-ha.org.uk

Website: www.tollcross-ha.org.uk

 

Our priority is the safety of our customers and staff and we want to let you know what our services will cover.

Repairs Service

We can

·       continue to carry out emergency and follow up repairs

·       continue to let properties, which will include carrying out empty house (void) repairs

·       continue to carry out gas servicing

We can’t

·       deliver non urgent repairs

·       deliver planned works e.g. central heating or smoke/heat detectors programmed replacements.

 

If you have any repairs issues you are concerned about please continue to contact the Maintenance team on 0141 763 1317 option 1, where staff will be happy to assist and advise you on what will be done and when.

Some minor repairs will remain on our list to pick up when we are able to return to full service safely.  We would like to say a huge thanks to our tenants for enabling us to carry out these services during these unprecedented times.

Bulk Uplift - Please do not leave bulk items outside in the street.  An appointment to pick up bulky items must be arranged through Glasgow City Council's website at www.glasgow.gov.uk/bulkywaste  where you will also find up to date information on the service.

Housing Services

As the office is closed to the public, we are making contact with our tenants and other customers over the phone.  We are still prioritising re-housing and of course, following safety guidelines to do so.  Despite the safety measures, we are also still managing to address anti-social behaviour issues and neighbour disputes.  We are grateful to those who raise these issues for their continued patience as we work through them.

Our Sheltered Housing Support staff continue to maintain contact with our tenants at these sites.  The staff at our Advice and Learning Centre are still available and you can call them on 0141 764 1234 to arrange assistance with financial advice.  You can e-mail them on advice@tollcross-ha.org.uk.

We are aware that customers’ circumstances can change and even more so during this time. So, if you have a change in circumstances that could affect your rent or factoring payments, please get in touch as soon as possible so that we can help and minimise the risk of you going into arrears.

We can’t thank our tenants and other customers enough for their support and patience during this unprecedented period and we hope to be back to full service as soon as it is safe to do so. If anything changes we will let you know.

In the meantime we ask that you follow the Scottish Government guidance, www.gov.scot/coronavirus

Other Guidance, Advice, Support

The Association understands our customers may be feeling overwhelmed or worried about the financial and social impact COVID-19 may have on them and their family.  We are committed to assisting you to find help.  Please check this section of our website regularly, as we are trying to keep it fresh with up to date information that you may find useful.  For more information, please see our list of agencies and support services to help reduce isolation and loneliness.

Concerns about your Health?

For further information on any health concerns you may have, including what to do if you have symptoms which relate to Covid 19, please follow the link below for further information:

www.nhsinform.scot

Protect Scotland

The Protect Scotland app from NHS Scotand's Test and Protect is a free, mobile phone app designed to help us protect each other and reduce the spread of the coronavirus.  Follow the link below for information on how to download the app.

protect.scot

Data Protection

Please be aware that our resources are currently limited and whilst we will aim to address your data protection or freedom of information query as best and quickly as we can within the required legislative timescales, it may take a little longer than usual.

NOTICEBOARD

31 Mar Launch of Model Complaints Handling Procedure Please have a look at our revised procedure.
08 Apr Spring Newsletter 2021 Take a look at our recent newsletter for lots of information.
25 Mar Free PC and Internet Access at your nearest Library Please find a list of libraries near you for FREE PC and Internet access.
26 Mar Support Services to Help Reduce Isolation and Loneliness Please take a look at some organisations that are available to help provide support during these difficult times.

CONTACT US


Transparency Statement
Information on how we handle and use your personal information that you provide to us is included within our Transparency Statement.

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