Neighbour relations 

We want to not only provide quality homes: we want to help build communities where people want to live. To do this, we need the help of all our tenants, owners, and wider community members to support positive neighbour relations. 

We understand that some neighbourhood problems can be the result of how we simply live our lives differently, such as putting the washing machine early or children playing in the property above.  Your neighbour might not even realise that this is causing a disturbance and a simple conversation might help reduce the disturbance while building positive neighbour relations.

It is important to respect how your neighbours choose to live their lives.  However, when this disturbance become excessive it may fall into anti-social behaviour category.   

Anti-social behaviour 

Anti-social behaviour means: causing or likely to cause alarm, distress, nuisance or annoyance to any person or causing damage to anyone’s property.  

Where the behaviours experienced fall into the anti-social category, you should speak to a member of our housing team to make your concerns known.  We will treat every report of anti-social behaviour confidentially and will conduct a thorough investigation.  

We aim to respond to reports quick and efficiently, and we will keep you up to date as much as possible throughout the investigation process.  We will also work with partner organisations to help resolve anti-social behaviour concerns as soon as possible (such as Police Scotland, Glasgow City Council, etc.). 

Anti-social behaviour can involve a range of different behaviours, ranging from minor nuisances to serious potential criminal conduct. Some examples of anti-social behaviour include:

  • Rowdy behaviour (excessive shouting, swearing and fighting)

  • Threatening behaviour

  • Excessive noise 

  • Vandalism and graffiti 

  • Fly-tipping or littering 

Depending on the nature of the complaint, it may be possible to resolve the matter between the two parties through discussion and mediation.  However, where this is not possible we may be required to take action in line with the Tenancy Agreement and any relevant legislation (Policy Scotland can take action on any anti-social behaviour that is a criminal offence).

Further information about the investigation process and potential outcomes can be found in our Anti-social Behaviour Policy.

Excessive noise complaints

Excessive noise is normally experienced in the evening and overnight.  Glasgow City Council has an out of hours noise control team, which can help with a complaints during 5pm to 3am.  Contact them on 0141 278 6688 or use their online form. 

Hate Crime Reporting

Where an anti-social behaviour complaint is related to a ‘protected characteristic’ this could be defined as a Hate Crime – which is a criminal act.  It’s important to report hate crime whether you are affected personally, or if you witness someone else being targeted. For example, you could be a friend, neighbour, family member, support worker or a passer-by.

What is a ‘protected characteristic’?

  • Disability

  • Race

  • Religion or belief

  • Sexual Orientation

  • Transgender Identity

What could be a hate crime?

  • threatening behaviour or physical assaults 

  • verbal abuse or insults including name-calling

  • robbery or damage to property

  • encouraging others to commit hate crimes

  • online abuse on sites like Facebook or Twitter

Report a hate crime

By phoning 101 (or 999 for emergency situations)

In person at a local police station

By completing Police Scotland’s online reporting form.