| Online |
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Click on the link below to report a repair via our portal.
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| Telephone |
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Contact the repairs team on 0141 763 1317 option 1.
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Email the team at info@tollcross-ha.org.uk
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| In person |
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Report a repair to any member of our staff team.
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Repairs reported will be processed by the repairs team within 1-working day, and repairs will be carried out within the timescales detailed below.
If it is an emergency repair please contact via telephone.
| Out of hours |
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Call 0345 604 4686 for out of hours emergency repairs.
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Emergency
Made safe within 6-hours.
An emergency repair will generally involve (1) an immediate threat to health, safety, or security, or (2) complete loss of a utility.
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Urgent
Completed within 3-days.
An urgent repair will generally involve a situation that does not present an immediate danger, but left unattended has potential to escalate.
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Routine
Completed within 5-days.
Routine / normal repairs will not present an immediate danger or left unattended escalate.
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