Customer Survey & £50 Prize Draw

Our Customer Engagement Strategy is due for renewal and we want to hear from you.  We want your input to allow us to build our next customer focussed strategy and action plan.   

We want to know what we can improve on to make communication and participation as easy as possible for you.  

You can get involved by completing our online survey below or popping into reception to complete the survey in-person.

What is customer engagement?

Customer engagement, in line with the Scottish Social Housing Charter, looks at  our relationship with our customers and our approach to Communication and Participation opportunities.

Communication:  We must ensure that customers find it easy to communicate with us and get the information you need about us, our services, and why we make decisions.

Participation:  We must ensure that customers are offered a range of opportunities to participate in and influence the decisions we make.  Opportunities should be easy for customers to engage with and at a level they feel comfortable with. 

You can find out more in our current Customer Engagement Strategy.

Complete the survey and you could win £50! 

Click here to open survey in a new window or scan the QR code below.

All responses are confidential and will be used anonymously to build our new strategy and action plan.