We are committed to providing high quality homes and services. To help us achieve this, we need our customers and stakeholders to get involved to influence and shape the future of the Association. No matter how big or small your involvement is, it helps us continually improve our services for you.
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Membership of the Association
Members of the Association are invited to attend our Annual General Meeting (AGM). This once-a-year meeting allows you to vote on decisions that drive the direction of the Association. For only £1 you can make a real impact. Visit us to join today.
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Management Committee
We are run by a voluntary Management Committee who drive the direction of the Association, in line with our vision of Local People, Local Control. As the more structured way to contribute to the Association, Management Committee members attend regular meetings and events. We understand that some people can sometimes feel a bit apprehensive about joining the Management Committee. Don’t worry, we have an introduction programme designed to help guide new members through the process over a period of time. And there is aways a fellow Management Committee member or member of the Corporate team, there to support. Find out more about the role of the Management Committee here. If you are interested in joining or just want to find out a bit more, please contact us at corporate@tollcross-ha.org.uk.
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Performance Improvement Network & Loops
The Performance Improvement Network (PIN) is another exciting way to contribute to the Association. The PIN meet regularly and can influence the direction of the Association by putting ideas and suggestions to the Management Committee for consideration. The PIN are supported by Performance Improvement Loops (PILs). PILs are volunteer-led groups, more focussed groups looking at specific service areas, looking how these can be improved and then making suggestions for change. These are a less formal way to contribute to the performance of the Association. Click here to find out more about the PIN and PILs, or email us at corporate@tollcross-ha.org.uk.
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Events focus group
Each year we have budget set aside for community events, to bring people together and have some fun. Our events focus group is made up of local volunteers with an interest in community events and helping to make them a success. You can find out more about the events we have had here, or email us at corporate@tollcross-ha.org.uk to find out how to join.
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Customer Feedback & Consultation
The easiest way to get involved is to give us feedback. Let us know how we are doing through our satisfaction surveys, consultation requests, and complaints and compliments. We have a consultation register, where we ask people to give us feedback on specific work we are doing. We will ask throughout the year for feedback on various things and you can contribute as little or as much as you want. Great for those who like to make a real impact but don’t have a lot of time to spare. Keep your eyes pealed for updates in our newsletter and news pages for these opportunities.
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