We want to not only provide quality homes: we want to help build communities where people want to live. To do this, we need the help of all our tenants, owners, and wider community members to support positive neighbour relations.
We understand that some neighbourhood problems can be the result of how we simply live our lives differently, such as putting the washing machine early or children playing in the property above. Your neighbour might not even realise that this is causing a disturbance and a simple conversation might help reduce the disturbance while building positive neighbour relations.
It is important to respect how your neighbours choose to live their lives. However, when this disturbance become excessive it may fall into anti-social behaviour category.
Depending on the nature of the complaint, it may be possible to resolve the matter between the two parties through discussion and mediation. However, where this is not possible we may be required to take action in line with the Tenancy Agreement and any relevant legislation (Policy Scotland can take action on any anti-social behaviour that is a criminal offence). Further information about the investigation process and potential outcomes can be found in our Anti-social Behaviour Policy. |
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Excessive noise complaints Excessive noise is normally experienced in the evening and overnight. Glasgow City Council has an out of hours noise control team, which can help with a complaints during 5pm to 3am. Contact them on 0141 278 6688 or use their online form. |
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Hate Crime Reporting Where an anti-social behaviour complaint is related to a ‘protected characteristic’ this could be defined as a Hate Crime – which is a criminal act. It’s important to report hate crime whether you are affected personally, or if you witness someone else being targeted. For example, you could be a friend, neighbour, family member, support worker or a passer-by.
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