Report a repair

Repairs reported will be processed by the repairs team within 1-working day, and repairs will be carried out within the timescales detailed below.   If it is an emergency repair please contact via telephone. 
Telephone
Contact the repairs team on 
0141 763 1317 option 1.
Out of hours
Call 0345 604 4686 for out of hours emergency repairs. 
Email
Repairs, maintenance & landscaping. Repairs@tollcross-ha.org.uk
Gas servicing & queries. Gas@tollcross-ha.org.uk
New kitchens, bathrooms & central heating. Investment@tollcross-ha.org.uk

Smell gas?  Call emergency service SGN as soon as you can on 0800 111 999.

Emergency
Made safe within 6-hours.
An emergency repair will generally involve (1) an immediate threat to health, safety, or security, or (2) complete loss of a utility.
Urgent 
Completed within 3-days.
An urgent repair will generally involve a situation that does not present an immediate danger, but left unattended has potential to escalate.
Routine 
Completed within 5-days.
Routine / normal repairs will not present an immediate danger or left unattended escalate.