You have the right to repair under the Housing (Scotland) Act 2001 and in line with your Scottish Secure Tenancy Agreement. This means you have the right to have small 'qualifying' repairs (up to the value of £350) carried out within a given timescale.
Full infomration about the Right to Repair scheme can be found on the Scottish Government website.
When you report a repair we will advise you if your repair qualifies and the maximum timescale we have to complete your repair. We may need to inspect your property first to see if your repair qualifies. A list of repairs and timescales is provided below. If these repairs are not started within the timescales provided in the scheme, you have the right to contact us to ask for an alternative contractor.
One day
- Blocked flue to open fire or boiler.
- Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house.
- Blocked sink, bath or drain.
- Loss of electric power.
- Partial loss of electric power.
- Insecure external window, door or lock.
- Unsafe access to path or step.
- Significant leaks or flooding from water or heating pipes, tanks, cisterns.
- Loss or partial loss of gas supply.
- Loss or partial loss of space or water heating where no alternative is available.
- Toilet not flushing where there is no other toilet in the house.
- Unsafe power or lighting socket or electrical fitting.
- Loss of water supply.
Three days
- Partial loss of water supply.
- Loose or detached banister or handrail.
- Unsafe timber flooring or stair treads.
Seven days
Mechanical extractor fan in internal kitchen or bathroom not working.
Compensation
If you request this, or if the alternative contractor fails to complete the repair within the timescales, you may be entitled to compensation.
This only applies to jobs included in the Right to Repair scheme.
You do not need to make a claim for this compensation - we will pay this automatically to you. If the repair is not started by the target date you may be entitled to £15 compensation with a further £3 for each working day beyond target until the repair is completed. The maximum compensation claim is £100 in any claim.