Support at Home

What is the Telecare service?

Glasgow City Council’s Telecare service is an emergency alarm service that operates 24 hours every day. It is mainly used as an emergency contact service by older people or people with disabilities, but it can also support anyone who has significant health problems. Telecare can assist people to remain in their own home.

The service is delivered by trained call handlers and response teams based in the specially designed Direct Response Service Centre located close to the city centre of Glasgow.

What do I need for the service to work?

For the service to work, you will need: (1) a phone that is capable of making and receiving calls and (2) a spare electrical socket near your telephone. 

How does the Telecare equipment work?

The equipment consists of an alarm base unit with an inbuilt microphone and speaker.

An emergency button (or pendant) is provided in addition to the main alarm unit and is worn around your neck or wrist to allow you to contact the service from anywhere inside your home.

An alert is sent to the alarm centre automatically through your phone line by pressing the emergency button on the alarm unit or pendant.

A call handler from the alarm service will speak to you through the alarm’s base unit. The call handler will be able to identify the type of alarm call that you have sent and view the information that you have provided. This means if you require the Police, Fire Service, Ambulance or your relatives, they can be called to help you.

Why would I need to use the Telecare service?

Telecare can provide you and your family or carers with reassurance and peace of mind about your safety in your own home. It is unlikely to replace all the care and support services that you may already be receiving.

It is there to complement these services and get the right help at the right time. For example, if you need a doctor or help when you have fallen, the service can quickly arrange appropriate assistance. Staff from the service will also visit your home to help you if required.

Is there a charge for the Telecare service?

Yes, you will have to pay for the service. However, you do not have to pay for the physical telecare equipment that allows you to contact the service when you need help.

How much do I pay?

The service charge for Telecare is currently £3.78 per week. If you feel you may have difficulty in making this payment, you can complete a Financial Assessment Form when you apply for Telecare.

How do I apply for the Telecare service?

You, or someone on your behalf, should complete a Telecare Assessment Form. We will use the information that you provide to assess if you are eligible for the service and then to provide it. You can apply online at - or phone the number below, of you would prefer a paper copy.

The criteria includes your age, medical requirements and current support arrangements. If you require to speak to a member of the Telecare team directly, phone 0141 276 5615. Alternatively, you can email the Telecare team at -