Housing Management File Description FilePOL - Allocation Policy POL - Antisocial Behaviour Policy POL - Current Tenant Rent Arrears Policy POL - Former Tenant Arrear Policy POL - Tenancy Sustainment Policy POL - Termination Policy Repairs & Maintenance File Description FilePOL - Asbestos in Tenancies Policy for leadership team POL - Electrical Safety Policy POL - Fire Safety Policy POL - Gas Policy Completed POL - Lift Policy for leadership team POL - Mould Damp Policy for leadership team POL - Repairs and Maintenance Policy POL - Void Management Policy POL - Water Systems and Legionella Policy for leadship team Governance File Description FileManagement Committee Member Expenses Policy - POL Dec 2023 Membership Policy - POL Dec 2023 POL - Anti-Bribery Policy - November 2020 POL - Donations Policy - January 2022 POL - Entitlements Payments and Benefits Policy - May 2024 POL - Equality Human Rights Policy - February 2023 POL - Governing Body Performance Review Policy - March 2023 POL - Management Committee Recruitment and Induction Policy and Procedure - October 2021 POL - Serious Complaints against the CEO - November 2021 POL - Settlement Agreements Policy - August 2022 POL - Succession Planning Policy - June 2021 POL - Whistleblowing Policy - September 2023 Finance File Description FilePOL - Factoring Debt Recovery Policy November 2021 POL - Factoring Policy November 2021 POL - Financial Regulations April 2021 POL - Guide to our factoring service POL - Treasury Management Policy October 2019 Data Protection & ICT File Description FileCCTV Policy - POL Dec 2023 Data Protection Policy plus clear desk - POL Dec 2023 Data Retention Policy - POL Dec 2023 Data Subject Rights Policy - POL Dec 2023 Environmental Info Request Policy - POL Dec 2023 Freedom of Info Request Policy - POL Dec 2023 POL - ICT Acceptable Usage Policy June 2013 POL - Information Security Policy - May 2024 POL - Mobile Phone Policy - March 2019 HR and Health, Safety, & Wellbeing File Description FilePOL - Adverse Weather Policy January 2022 POL - Aggression and Violence at Work Policy - May 2023 POL - Alcohol and Substance Misuse Policy - May 2022 POL - Attendance and Absence Management Policy - May 2022 POL - Code of Conduct for Staff Members - May 2022 POL - Control of Substances Hazardous to Health Policy - January 2022 POL - Corporate Clothing and Dress Code Policy - May 24 POL - Dignity at Work Policy - May 2022 POL - Disciplinary Policy - August 2024 POL - Grievance Policy - August 2024 POL - Health and Safety Policy - September 2023 POL - Homeworking Policy - April 2020 POL - Leave Policy and Procedure - August 2021 POL - Recruitment Selection Induction Policy - May 2024 POL - Reserve Forces Policy - May 2022 POL - Right to Request Flexible Working - May 2024 POL - Shared Parental Leave Policy - January 2022 POL - Smoke Free Policy - September 2023 POL - Staff Training Development Policy POL - Stress Management Policy - May 2023 POL - Transport Policy - May 2024 POL - Unacceptable Actions Policy - March 2021 POL - Young Persons Policy - January 2022 Customer Service, Engagement & Complaints File Description FilePOL - Complaint Handling Procedure - March 2021 POL - Complaints handling procedure leaflet POL - Customer Engagement Strategy POL - Customer Service Standards Policy - August 2022 POL - Our customer service standards summary
