Policy & strategy

Housing Management

File Description	File
POL - Allocation Policy
POL - Antisocial Behaviour Policy
POL - Current Tenant Rent Arrears Policy
POL - Former Tenant Arrear Policy
POL - Tenancy Sustainment Policy
POL - Termination Policy

Repairs & Maintenance

File Description	File
POL - Repairs and Maintenance Policy
POL - Void Management Policy

Governance

File Description	File
Management Committee Member Expenses Policy - POL Dec 2023
Membership Policy - POL Dec 2023
POL - Anti-Bribery Policy - November 2020
POL - Donations Policy - January 2022
POL - Entitlements Payments and Benefits Policy - May 2024
POL - Equality Human Rights Policy - February 2023
POL - Governing Body Performance Review Policy - March 2023
POL - Management Committee Recruitment and Induction Policy and Procedure - October 2021
POL - Risk Management Strategy - March 2022
POL - Serious Complaints against the CEO - November 2021
POL - Settlement Agreements Policy - August 2022
POL - Succession Planning Policy - June 2021
POL - Whistleblowing Policy - September 2023

Finance

File Description	File
POL - Factoring Debt Recovery Policy November 2021
POL - Factoring Policy November 2021
POL - Financial Regulations April 2021
POL - Guide to our factoring service
POL - Treasury Management Policy October 2019

Data Protection & ICT

File Description	File
CCTV Policy - POL Dec 2023
Data Protection Policy plus clear desk - POL Dec 2023
Data Retention Policy - POL Dec 2023
Data Subject Rights Policy - POL Dec 2023
Environmental Info Request Policy - POL Dec 2023
Freedom of Info Request Policy - POL Dec 2023
POL - ICT Acceptable Usage Policy June 2013
POL - Information Security Policy - May 2024
POL - Mobile Phone Policy - March 2019

HR and Health, Safety, & Wellbeing

File Description	File
POL - Adverse Weather Policy January 2022
POL - Aggression and Violence at Work Policy - May 2023
POL - Alcohol and Substance Misuse Policy - May 2022
POL - Attendance and Absence Management Policy - May 2022
POL - Code of Conduct for Staff Members - May 2022
POL - Control of Substances Hazardous to Health Policy - January 2022
POL - Corporate Clothing and Dress Code Policy - May 24
POL - Dignity at Work Policy - May 2022
POL - Disciplinary Policy - August 2024
POL - Grievance Policy - August 2024
POL - Health and Safety Policy - September 2023
POL - Homeworking Policy - April 2020
POL - Leave Policy and Procedure - August 2021
POL - Recruitment Selection Induction Policy - May 2024
POL - Reserve Forces Policy - May 2022
POL - Right to Request Flexible Working - May 2024
POL - Shared Parental Leave Policy - January 2022
POL - Smoke Free Policy - September 2023
POL - Staff Training Development Policy
POL - Stress Management Policy - May 2023
POL - Transport Policy - May 2024
POL - Unacceptable Actions Policy - March 2021
POL - Young Persons Policy - January 2022

Customer Service, Engagement & Complaints

Cookies and Privacy

File Description	File
POL - Complaint Handling Procedure - March 2021
POL - Complaints handling procedure leaflet
POL - Customer Engagement Strategy
POL - Customer Service Standards Policy - August 2022
POL - Our customer service standards summary

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Our policies, procedures and strategies

Cookies and Privacy